At EcomDigitall LLC / GlowMe LED, operating through www.yiravo.com, we want you to have a clear, safe, and satisfying shopping experience. That is why we offer a 30-day return policy from the date you receive your order.

This policy applies to the extent permitted by law. If the laws of your country, state, or region provide you with additional consumer rights, those rights are not affected.

1. Return Period

You have 30 days after receiving your order to request a return.

After this period, we may not be able to accept returns due to a change of mind, unless the applicable law in your country, state, or region provides an additional right.

2. Conditions for Accepting a Return

For a return to be approved, the product must meet the following conditions:

• It must be in the same condition in which it was received.

• It must be unused.

• It must be free from damage caused by misuse.

• It must include all accessories, manuals, parts, and original packaging.

• It must include the receipt, order number, or proof of purchase.

• It must not have been altered, improperly handled, or used contrary to the instructions.

We reserve the right to reject a return if the product does not meet these conditions.

3. How to Start a Return

To start a return, please contact us first at:

glowmeled@outlook.com

Please include the following in your message:

• Full name.

• Order number.

• Email address used for the purchase.

• Reason for the return.

• Photos or videos of the product, if applicable.

Once we receive your request, we will review the case. If the return is approved, we will send you the corresponding instructions by email, including the applicable return address.

Do not send products without prior authorization. The return address will only be provided after the request has been reviewed and approved.

Returns sent without prior authorization may not be accepted.

4. Return Address

The return address will be provided by email once the return request has been reviewed and approved.

Important: Do not send any product without prior authorization. Returns sent without approval may not be accepted.

5. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as you receive it.

If you receive a defective, damaged, or incorrect product, please contact us as soon as possible at:

glowmeled@outlook.com

Please include your order number, a description of the issue, and clear photos or videos of the product, packaging, and shipping label.

If we confirm that the product arrived defective, damaged, or incorrect, we will offer an appropriate solution, which may include a replacement, exchange, refund, or return instructions, as applicable.

In cases of defective, damaged, or incorrectly shipped products, EcomDigitall LLC / GlowMe LED will cover the reasonable cost of return shipping when necessary.

6. Returns Due to Change of Mind

If you wish to return a product because you changed your mind, no longer want it, or ordered the wrong product, you may request a return within 30 days after delivery.

In these cases, the customer may be responsible for the return shipping costs, unless applicable law states otherwise.

Original shipping costs are non-refundable, except when the product received is defective, damaged, incorrect, or when required by applicable law.

7. Products That Cannot Be Returned

For hygiene, safety, and consumer protection reasons, we do not accept returns due to change of mind for products that have been used, opened, altered, damaged, or are not in their original packaging.

We also do not accept returns due to change of mind for:

• Gift cards.

• Customized products.

• Products marked as final sale.

• Clearance products.

• Products damaged due to customer misuse.

• Products without original packaging, accessories, or proof of purchase.

This restriction does not apply when the product is defective, damaged, incorrect, or when applicable law requires us to accept the return.

If you have questions about whether your product can be returned, please contact us before sending it.

8. Exchanges

The fastest way to get the product you want is to request a return for the original product. Once the return is approved, you may place a new order separately.

In some cases, and subject to availability, we may offer a direct exchange.

9. Right of Cancellation in the European Union, United Kingdom, and Other Regions

If your order is shipped to the European Union, United Kingdom, or another region that grants mandatory rights of cancellation, return, repair, replacement, or refund, those rights are not affected by this policy.

In the European Union and United Kingdom, consumers may have the right to cancel an online purchase within 14 days after receiving the product, without giving a reason, unless legal exceptions apply.

To exercise this right, you must contact us within the applicable period at:

glowmeled@outlook.com

We may withhold the refund until we have received the returned product or until you provide proof that you have shipped it, as permitted by applicable law.

10. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.

If the refund is approved, it will be automatically processed to the original payment method used for the purchase.

The refund processing time may take up to 10 business days after approval. Please note that your bank, card provider, or payment institution may need additional time to reflect the funds in your account.

If more than 15 business days have passed since we approved your refund and you still have not received it, please contact us at:

glowmeled@outlook.com

11. Lost or Undelivered Orders

If your order shows as delivered but you have not received it, please contact us as soon as possible at:

glowmeled@outlook.com

We will review the tracking information and guide you through the next steps.

EcomDigitall LLC / GlowMe LED is not responsible for incorrect or incomplete addresses, or delivery errors caused by incorrect information provided by the customer. However, we will do our best to help you resolve the issue with the shipping carrier.

12. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at:

glowmeled@outlook.com

We will do our best to help you. However, if the order has already been processed, prepared, or shipped, we may not be able to cancel it. In that case, you will need to follow the return process once you receive the product.

13. Contact for Returns

For any questions related to returns, exchanges, refunds, defective products, or incorrect orders, you can contact us at:

EcomDigitall LLC / GlowMe LED
Website: www.yiravo.com
Email: glowmeled@outlook.com
Country: United States

Do not send products without prior authorization. The return address will be provided once the request has been reviewed and approved.