Versand
SHIPPING POLICY
Last updated: May 20, 2026
At EcomDigitall LLC / GlowMe LED, operating through www.yiravo.com, we want your shopping experience to be clear, safe, and reliable. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.
By placing an order with us, you agree to the terms described in this Shipping Policy.
This policy applies to the extent permitted by law. If the laws of your country, state, or region provide you with additional consumer rights, those rights are not affected.
1. Order Processing Time
Orders are usually processed within 1 to 5 business days after payment confirmation.
Processing time refers to the time needed to verify the order, prepare the product, complete fulfillment, and hand the package over to the shipping carrier.
Orders are not processed, shipped, or delivered on weekends or holidays.
During high-demand periods, promotions, holidays, product launches, or unexpected delays, processing times may be longer than usual.
2. Estimated Delivery Times
Estimated delivery times may vary depending on the destination country, shipping carrier, customs processing, local delivery services, weather conditions, holidays, and other factors outside our control.
Estimated delivery times:
- United States: 7 to 15 business days.
- Canada: 8 to 20 business days.
- United Kingdom: 8 to 20 business days.
- European Union: 8 to 25 business days.
- Australia and New Zealand: 10 to 25 business days.
- Rest of the world: 10 to 30 business days.
These delivery times are estimates only and are not guaranteed.
In the United States, online sellers must have a reasonable basis for advertised shipping times. If no shipping time is stated, the FTC’s Mail, Internet, or Telephone Order Rule generally requires sellers to have a reasonable basis to ship within 30 days.
3. Global Shipping
We may offer shipping to multiple countries and regions worldwide.
Shipping availability may depend on the destination, shipping carrier, product availability, customs restrictions, and local regulations.
We reserve the right to refuse, cancel, or limit orders to certain countries, regions, addresses, freight forwarders, PO boxes, military addresses, or locations where delivery is unavailable, restricted, unsafe, or unreliable.
If we are unable to ship your order, we will contact you using the email address provided at checkout.
4. Shipping Costs
Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping promotions. Free shipping offers may be limited to specific countries, order values, products, or promotional periods.
If free shipping is available for your order, it will be shown at checkout.
Shipping fees are generally non-refundable, unless the product is defective, damaged, incorrect, or unless required by applicable law.
5. Customs, Duties, Taxes, and Import Fees
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, customs clearance charges, or other fees imposed by the destination country.
These charges are not controlled by EcomDigitall LLC / GlowMe LED and may vary depending on your country, local laws, customs rules, and the shipping carrier.
Unless clearly stated otherwise at checkout, the customer is responsible for any customs duties, import taxes, VAT, or related fees charged by the destination country.
We are not responsible for delays caused by customs clearance, customs inspections, import restrictions, or unpaid duties and taxes.
If a package is refused due to unpaid customs duties, taxes, or import fees, the customer may be responsible for return shipping costs, carrier fees, customs fees, and any non-refundable charges.
6. Order Tracking
Once your order has been processed and shipped, you may receive a shipping confirmation email with tracking information, when available.
Please allow time for tracking information to update after the package has been handed over to the carrier.
Tracking updates may be delayed due to carrier processing, customs clearance, international transfers, or local delivery scans.
If your tracking information has not updated for several days, please contact us at:
7. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.
Please review your shipping information carefully before placing your order.
EcomDigitall LLC / GlowMe LED is not responsible for orders shipped to an incorrect, incomplete, outdated, or undeliverable address provided by the customer.
If you notice an error in your shipping address, contact us immediately at:
We will do our best to help. However, if the order has already been processed, prepared, or shipped, we may not be able to change the shipping address.
If a package is returned, lost, delayed, or delivered incorrectly due to an address error provided by the customer, additional shipping charges may apply.
8. Lost, Stolen, or Missing Packages
If your order appears as delivered but you have not received it, please take the following steps:
- Check the shipping address used at checkout.
- Check with neighbors, household members, building reception, mailroom, front desk, or local delivery area.
- Check around your mailbox, porch, lobby, or delivery location.
- Contact the shipping carrier for more information.
- Contact us at glowmeled@outlook.com.
We will review the tracking information and do our best to help you resolve the issue.
However, EcomDigitall LLC / GlowMe LED is not responsible for packages marked as delivered by the shipping carrier when the delivery address provided by the customer was correct, unless required by applicable law.
9. Delayed Orders
Delivery delays may occur due to:
- High order volume.
- Carrier delays.
- Customs clearance.
- Weather conditions.
- Holidays.
- Incorrect shipping information.
- Local delivery issues.
- International shipping restrictions.
- Events outside our control.
If your order is significantly delayed, contact us at:
We will review your order and provide available tracking or shipping information.
If we are unable to ship within the stated or agreed timeframe, we may contact you with updated information, options, or a refund where required by applicable law.
10. Split Shipments
Some orders may be shipped in separate packages, especially if they contain multiple items, products from different fulfillment locations, or items with different availability.
If your order is shipped separately, you may receive more than one tracking number.
You will not be charged additional shipping fees for split shipments unless clearly stated at checkout.
11. Pre-Orders or Backordered Items
If an item is sold as a pre-order or is temporarily out of stock, the estimated shipping timeframe will be provided on the product page, at checkout, or by email when available.
If your order contains both available and pre-order/backordered items, we may ship them separately or wait until all items are available.
If a delay occurs, we will do our best to notify you.
12. Delivery Refusal
If a customer refuses delivery of a package for reasons unrelated to product damage, defect, or our error, the customer may be responsible for:
- Original shipping costs.
- Return shipping costs.
- Carrier fees.
- Customs duties or import taxes.
- Any non-refundable charges imposed by the carrier or customs authorities.
Refunds for refused deliveries may be reduced by these costs, unless prohibited by applicable law.
13. Shipping Restrictions
Some products may be restricted or unavailable for shipping to certain countries, regions, or addresses due to local laws, carrier limitations, customs rules, or safety regulations.
We reserve the right to cancel or refuse orders that cannot be legally or safely shipped.
If this happens, we will contact you and issue a refund when appropriate.
14. Returns and Shipping
Returns are handled according to our Return and Refund Policy.
Do not send products back without prior authorization.
The return address will be provided by email only after the return request has been reviewed and approved.
Do not send products to a public, personal, or previously listed address unless we specifically authorize it by email.
Returns sent without prior authorization may not be accepted.
15. Business Address
For customer service and shipping-related questions, you can contact us by email:
EcomDigitall LLC / GlowMe LED
Website: www.yiravo.com
Email: glowmeled@outlook.com
Country: United States
Business Address: Pending assignment / Business address will be updated soon
While our final business address is being assigned, all shipping, delivery, return, and order-related inquiries must be sent to:
16. Contact Us
For questions about shipping, delivery, tracking, customs, address changes, or delayed orders, contact us at:
Please include:
- Full name.
- Order number.
- Email address used for the purchase.
- Shipping address.
- Tracking number, if available.
- Description of your question or issue.